well put.

Hey Brian,
I just read your website rant and wanted to reply.
I’ve emailed you on a few occasions (maybe more!) for advice and a quote but unfortunately shipping to Canada plus exchange, duty, custom brokerage fees… makes it too expensive. So far all I’ve bought from you is a green Rega platter matte and a t-shirt. Sorry.
Unfortunately the dealers here (Toronto) and in most places in North America, suck. The Forums are for mostly nut cases that just need to talk about their gear. Everyone’s an expert… they all know better than the gears designers or manufactures…..
Tweak tweak tweak.
When a Naim dealer tries to sell me a power conditioner I know there is trouble!

My local dealers.

I hadn’t bought any gear in 4 years as I have been happy with my all Rega system. I’m not a tweaker or upgrader. I’ve bought a lot of records though. I’m more into the music than the gear.
But, ……I’ve always loved and wanted a Naim system. Have suggested them and arranged them for a couple friends. Its great sounding gear. Works as a system. Is reliable, and repairable and has been around a long time.
I tried to buy Nait 5i once with cash in hand from a Naim dealer. The dealer told me not to waste my money and tried to sell me a more expensive Cyrus system. It sounded thin to me. Metallic and cold. I was told it was “better”, I bought nothing.
This happened again a few years back. Except this time it was a Nait 5-i-2, and I was told Densen smokes Naim. I didn’t want Densen… I bought nothing.
I finally decided to buy a Nait xs. I ordered one from a small local shop on the phone. I didn’t want to be talked out of it this time! He said I’d have it in 3 days. It took over two weeks. I even called the distributor to make sure they had stock and I wasn’t being screwed as I had gone through this years ago when another local dealer took my credit card for a new Rega P5, power supply and Exact. After three weeks of excuses and being told by the dealer that the distributor was back-ordered and wouldn’t have stock for another 2-3 weeks. I called the distributor. They had 15 in stock. They intervened, arranged for my refund and an apologetic upgrade to a P7…. The dealer went out of business shortly after….
The nait xs arrived. Great amp. I love it. Way more fun and more engaging. Music has slam and attack and a big soundstage, much more like live music than my Rega amps. So far, less detail though. I’d like to try it with Naca 5 and am curious what the flatcap xs would bring. The dealer has neither on the floor or to lend, but assures me they are excellent and will “smoke” my Rega gear. I need to hear it for myself in this case.
So I called some other local Naim dealers.

None of the 4 local Naim dealers in Toronto have a pair of Naca 5 speaker cable I can hear or borrow with my new Nait xs. Their Naim systems on their floors are wired with other cable! Nobody has a flatcap xs to demo. One told me the flatcap is meant to use with a second power amp for bi-amping and tried to sell me the two pieces. Moron. I wasn’t looking to bi-amp! He didn’t even ask what my speakers are or if they are bi-ampable. They aren’t!

Nobody has a stageline for MM either for demo or on the floor. But I’ve been assured it will “smoke” my Rega Fono or Graham slee era gold. I hope it would, I would give it the chance to, but I’m not buying based on these dealers advice. I’m not even convinced they have heard a Stageline!

Another dealer just out of town I used to know was a big Naim and Rega believer. He thought it was the greatest equipment and was really knowledgeable and helpful. I called him to find out his opinion on a flatcap. He thinks Naim is “overrated crap” and suggested other gear! “Rega is no better than NAD” Why the sudden change of heart? I called the distributor to ask (both Rega and Naim have the same distibutor in Canada now) the dealer was cut-off for non-payment of his bills…..

I know it’s a difficult business to be in. I realize a lot of people just use the stores to demo then price shop elsewhere or buy used from the forums. But when the value added of a local store is zero, and they don’t have demo gear, have a questionable knowledge base, and their store is a revolving door of brands depending on which distributor is carrying what lines and who they owe money to…. What is a customer supposed to do? This stuff is expensive, sells used at a substantial loss, and it’s easy to make purchasing mistakes. And dealers wonder why most people don’t buy decent stereos…

I think lousy local dealers are equally to blame for the current mess of this industry. If there was a great local dealer who knew his stuff, was instrumental in helping me build a system, had fair prices, was reliable at filling orders, carried brands i related to, was helpful in setting stuff up and and made demo equipment available, at least in the store properly set up, they would have my business and wouldn’t need to compete with online prices. Unfortunately, this hasn’t existed here for a long time.

I’ve yet to make it to Austin (although it is my last name!) I have friends that go every year to south by southwest, that’s how I found out about your store. I can tell by your site and your replies that you are pretty passionate about music. That you carry brands that you believe in and stick with them and believe in the system approach. Music nights? We have nothing like your store here. Maybe it is unique? I wish I was closer or that cross border shipping wasn’t such a big deal. I appologise for wasting your time with audio questions. I do appreciate and value your opinions. I can’t say that about very many people, one other in fact.
As I mentioned it is very likely I’m moving to San Francisco later this year as my wife has been offered a great job there. I realize that doesn’t make you “my local audio store” but it’s close enough for me, no borders, shipping is feasible and warranty isn’t an issue. Hopefully my future business will make you realize that not everyone is out to use and abuse you and that your advice and web site have been greatly appreciated. I won’t bug you again with audio questions until I’m ready to buy from you.

Thanks again,
Take care,

Hi Shawn,

I really enjoyed your letter. I’m sorry your local dealers “ride the short bus”. Seems like their business model isn’t working out. Unfortunately, many dealers are more interested in moving boxes with bigger margins than providing quality goods. NAD over Rega? Please. I sold Cyrus years ago and liked it until it started breaking and offered no support, so I dropped it. Naim and Rega are the backbone of my shop. They sound great, don’t break and are always in stock.

I don’t mind giving out advice to people and you aren’t wasting my time. The “bitch” post was basically addressed to a couple local individuals that I needed to vent on. A good 50% of my business is out of state because there are no local dealers anymore… or they suck, as you well know. Please feel free to pick my brain anytime you want. I hope I don’t scare people away because of my “bitching”. Audiogon and “Gurus” on audio forums really piss me off.

I hope San Francisco works out for you! It’s a great city and has some really good hi-fi shops!

Enjoy the music (not the power conditioner)! ; )


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